Loyal IOM - Privacy And Cookies Policy:

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This Policy

This is the privacy and cookies policy for Loyal IOM ("we", "us" or "our") and our loyalty card offers mobile application ("App") and our website https://loyal-iom.com ("Site"). Our service assists retailers in accessing a wider audience and increases their brand awareness. It also gives our end users access to exclusive loyalty offers that can be redeemed with our retail partners, through the App, based on the end user's location. This is our privacy policy that explains who we are, why and how we process personal data and, if you are the subject of any of the personal data concerned, what rights you have and how to get in touch with us if you need to.

Please read the following carefully to understand our use of your personal data.

This policy sets out:

• Changes to this policy

• Personal data collection

• How do we collect personal data?

• Legal basis on which we process personal data

• Security of personal data

• Cookies and other technologies

• Who we may give your information to

• How long do we process personal data for?

• Where do we process personal data?

• What are your rights?

• How to withdraw your consent to processing

• How to exercise your right of access to your personal data

• Our details – contacting us

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Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. We reserve the right to update this Privacy Policy at any time.

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This policy was last update on the 2nd March 2023

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Personal data collection 

 

We have compiled a table which sets out the categories of personal data we collect, the purposes for which we process such personal data and the recipients of such data.

Data that we collect from you directly when you interact with us, through use of our Site and the App.

End user personal data type collected:

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• IP address from which the device accesses our server

• Device ID/IDFA

• Device screen size

• Device model

• Device operating system

• Actions that the user takes inside the mobile app (e.g. loyalty scheme or offer clicked, scheme selected, reward redeemed)

• Date, time and location of loyalty stamp collection and deal redemption;

• User’s business location

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Purpose of processing

• To provide our services including allowing the collection of loyalty stamps and redemption of rewards.

• To determine your proximity to our retail partner(s) and issue you with the relevant loyalty scheme (s) are running and where they can be interacted with

• To administer our App

• Internal operations (including troubleshooting, data analysis, testing, research, statistical and survey purposes)

• To ensure the proper functioning and security of our App

• To optimise and personalise the user experience on the App

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Categories of recipients of personal data

We will not sell or otherwise provide your Personally Identifiable Information to a third party (unless compelled by law), or make any other use of your personal information, for any purpose which is not incidental to your use of this website or our mobile applications. For the removal of doubt, Personally Identifiable Information will not be used for any purpose that a reasonable person in your position would not expect.
If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request.

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How do we collect personal data?

We collect personal data in broadly two ways; (a) personal data you provide to us through our App and Site; (b) through third party intermediaries acting on your/our behalf, including social media providers. We assign each user a unique identifier (User ID) which allows us to confirm when a user requests services through our App (including their preferences) we collect information about the device you are using to connect to the services on our App or any interactive content we may provide. This includes the type of device you use, your internet browser, your location based on the unique identifier for your device such as an Internet Protocol address (IP address) or a code for an App running on your device (as set out above).

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Legal basis on which we process personal data

The legal basis on which we process your personal data is as follows:

• In relation to the data obtained in the above table we will process your personal data where the processing is necessary:

  • for compliance with our legal obligations;

  • for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract; and/or

  • for the purposes of the legitimate interests pursued by us or another person, provided that this will only be in circumstances in which those legitimate interests are not overridden by your interests or fundamental rights and freedoms which require protection of personal data.

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Security of personal data

We take all reasonable steps, as required by law, to ensure the safety, privacy and integrity of such data and information and, where appropriate, enter into contracts with such third parties to protect the privacy and integrity of such data and any information supplied. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site and App and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

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Cookies and other technologies

When you interact with the App and our Site, we try to make that experience simple and meaningful.

When you visit our Site, a web server sends a cookie to your computer. When you visit our App, a web server sends a token to your mobile device. Cookies, and other similar technologies (such as tokens), are small pieces of information which are issued to your computer or mobile device (as the case may be) when you visit a Site and which store and sometimes track information. A number of cookies or other technologies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and/or App and will last for longer. The cookies and/or other similar technologies we use collect information, such as the type of internet browser or mobile device you use, any Site from which you have come to the Site and/or App, your IP address and/or the operating system of your computer or mobile device. We use cookies and/or other similar technologies, either alone or in combination with each other to:

• remember that you have visited us before. This means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get.

• customise elements of the promotional layout and/or content of the pages of the Site and/or App.

• collect anonymous statistical information about how you use the App (including how long you spend on the Site and/or App) and where you have come to the Site and/or App from, so that we can improve the Site and/or App and learn which parts of the Site and/or App are most popular with users.

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Some of the cookies and other similar technologies used by the Site and/or App are set by us, and some are set by third parties who are delivering services on our behalf. Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser or mobile device. Please note, however, that by blocking or deleting cookies used on the Site and/or App, you may not be able to take full advantage of the Site and/or App.

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​We will disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy.

• If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

• If we are under a duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with you; or to protect the rights, property, or safety of Loyal IOM, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.

• We may provide retail partners access to further aggregated and anonymised data. This information will not contain any of our users' personal data

 

Data Retention

We retain personally identifiable information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

When we have no ongoing legitimate business need to process your personally identifiable information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

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Your Data Protection Rights under the European General Data Protection Regulations (GDPR).

​If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

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Links to Other Websites

Our Website and/or App may contain links to other websites that are not under our direct control. These websites may have their own policies regarding privacy. We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our visitors. You access such linked Web sites at your own risk. These websites are not subject to this Privacy Policy. You should check the privacy policies, if any, of those individual websites to see how the operators of those third-party websites will utilise your personal information. In addition, these websites may contain a link to Web sites of our affiliates. The websites of our affiliates are not subject to this Privacy Policy, and you should check their individual privacy policies to see how the operators of such websites will utilise your personal information.

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Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time. You should review this Privacy Policy frequently. If we make material changes to this policy, we may notify you on our Website, by a blog post, by email, or by any method we determine. The method we chose is at our sole discretion. We will also change the “Last Updated” date at the beginning of this Privacy Policy. Any changes we make to our Privacy Policy are effective as of this Last Updated date and replace any prior Privacy Policies

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What are your rights?

You have the following rights under certain circumstances in relation to personal data relating to you that we process:

• You may request access to the personal data concerned. Please note that we may be required to ask you for further information in order to confirm your identity before we provide the information requested.

• You may request that any incomplete or incorrect personal data about you that we are processing be rectified.

• In certain circumstances (normally where the personal data has been provided by you and it is no longer necessary for us to continue to process it), you may be entitled to request that we erase the personal data concerned subject to some specific legal reasons we may have to retain certain data relating to you.

• You may request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example).

• You may object to the further processing of your personal data, including the right to object to marketing.

• You may request that your provided personal data be moved to a third party.

• Where we are processing personal data relating to you on the basis of your prior consent to that processing, you may withdraw your consent at any time, after which we shall stop the processing concerned.

• You may opt out at any time from allowing further access by us to your location data by changing your device settings. You can also stop all information collection by un- installing the App. You may use the standard un-install processes as may be available for your mobile device.

• You can exercise the rights listed above at any time by contacting us.

• If you have a complaint about any processing of your personal data being conducted by us, you can contact us. If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority.

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Questions About Our Privacy Practices or This Privacy Policy

If you have any questions, queries or requests about our Privacy Practices or this Policy, please contact us at contact@loyal-iom.com